This is a great PowerPoint presentation on business, entrepreneurship, and happiness by Tony Hsieh the CEO of Zappos.com. I wish I was at SXSW to see Tony deliver this presentation in person. -Tim

[slideshare id=1159304&doc=zappos-sxsw-3-14-09-090317141731-phpapp01]

What a culture Zappos has… http://www.zapposinsights.com/public/103.cfm

Internet visionary Guy Kawasaki recently visited the head quarters of ecommerce pioneer Zappos.com. (I love the Zappos slogan “Powered by Service”). All online retailers could learn a lesson or two on how to treat customers  from this great company.

Guy Kawaski article: http://blogs.openforum.com/2008/12/02/the-sole-of-a-new-machine/