Via: Avaya Lists 10 Communications Trends for 2010

In the past decade, a sea change has taken place in how voice and data communications are structured, delivered and used by businesses. Here are the top 10 areas Avaya Inc. executives expect to see action in 2010:

1. Regulatory mandated proactive communications. In an era of increasing regulation, proactive communications applications will automatically initiate contact with customers and guide interactions, in compliance with regulatory requirements. Under the Homeowner Modification Program in 2009, for example, Congress mandates that mortgage companies increase their proactive communications with borrowers. READ MORE

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Link: http://www.thedeal.com/dealscape/2009/02/behind_the_money_cotweet_shows.php

Link: http://latimesblogs.latimes.com/technology/2009/02/twitter-creator.html

Link: http://www.readwriteweb.com/archives/twitter_finally_integrates_search.php

Link: http://www.techcrunchit.com/2009/02/01/twitter-comes-clean/

Great article: http://www.140characters.com/2009/01/30/how-twitter-was-born/

Link: http://searchenginewatch.com/3632506

Twitter news from TechCrunch.com: http://www.techcrunch.com/2009/01/24/twitter-raising-new-cash-at-250-million-valuation/

Link: http://uk.techcrunch.com/2009/01/22/twitter-use-in-the-uk-explodes/