MS Internet Trends 060710

This is my first post since my new website was launched this week. I want to give a big thanks to my business colleague and friend Joshua Kelly at the firm km(sm). You can visit their website here: http://kmsm.ca

Comments? Thoughts? Positive or Harsh Opinions? Give me the straight goods on this new layout.

Via: Avaya Lists 10 Communications Trends for 2010

In the past decade, a sea change has taken place in how voice and data communications are structured, delivered and used by businesses. Here are the top 10 areas Avaya Inc. executives expect to see action in 2010:

1. Regulatory mandated proactive communications. In an era of increasing regulation, proactive communications applications will automatically initiate contact with customers and guide interactions, in compliance with regulatory requirements. Under the Homeowner Modification Program in 2009, for example, Congress mandates that mortgage companies increase their proactive communications with borrowers. READ MORE

Link: http://www.practicalecommerce.com/articles/976-Social-Media-Listening-is-the-New-Marketing

Link: http://www.internetretailing.net/news/over-90-of-online-merchants-to-add-rich-media-and-social-networking-functions-in-2009

Link: http://www.communicopia.com/blog/how-tap-social-media-summary-groundswell

HINT – don’t talk at consumers, have a conversation.

Wall Street Journal Article: http://online.wsj.com/article/SB122884677205091919.html?mod=dist_smartbrief

Good year end summary from TechCrunch.com:  http://www.techcrunch.com/2008/12/31/top-social-media-sites-of-2008-facebook-still-rising/

LINK: http://www.internetretailer.com/dailyNews.asp?id=28925

A great blog post by Denise Shiffman on social media in the workplace:

http://www.ageofengage.com/blog/social-media-on-company-time/