EXCERPT:
In addition to managing its 20,000 independent contractors, LiveOps also is selling its technology platform to companies like Salesforce.com and Vforce that want to manage their own home-based employees. And Webb has plans to expand beyond call centers — he believes any kind of remote work can be done using this model, including software development and medical transcription.
Though LiveOps is private and doesn’t disclose revenues, Webb said annual revenues have jumped from $60 million when he joined to well over $100 million. While companies like Google and IBM are trimming staff and cutting expenses, Webb is so far ahead of his annual plan, he said he’s “trying to decide what to do with the extra money.”
LINK TO STORY: http://www.mercurynews.com/breakingnews/ci_12014401?nclick_check=1
Excerpt:
Sydney, Australia, March 27, 2009 –(PR.com)– Australian contact centre provider IPscape today launched IPscape for Salesforce, a fully integrated contact centre module for salesforce.com.
IPscape for Salesforce was developed to deliver high-end call centre functionality, like dialer, voice recording and IVR, as an integral part of salesforce.com. A Software-as-a-Service (SaaS) offering, IPscape for Salesforce can be accessed from any contact or account panel to leverage existing customer relationship data in inbound or outbound call centre operations.
LINK: http://www.pr.com/press-release/141137
Salesforce is a company that just ‘gets it’. Their PR/Marketing team does a great job of keeping them in the news- I am sure it helps that they always have interesting new initiatives to promote. This is an article on Salesforce by Steve Gillmor at TechCrunchIT: http://www.techcrunchit.com/2009/01/16/salesforce-keeps-ahead-of-the-conversation/
SalesForce.com has launched a new product called ‘Service Cloud’. It compiles customer service information about a company from different sources from all over the Internet which can then be used in the contact center environment.
Link: http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/
Link: http://www.crunchbase.com/product/service-cloud
