Call Center Outsourcing Continues to be Cost Effective Option in Tough Economy
17.03.2009
Excerpt:
As today’s worsening economic conditions have companies looking for as many ways as possible to save on costs, call center outsourcing has become a popular and viable way to continue delivering service while at the same time, lowering operating costs.
Anticipated cost savings has long been the key driver behind call center outsourcing. According to an ICMI study, 65.1 percent of all call centers surveyed cited cost reduction as the most common driver of outsourcing decisions.
