Zappos' Tony Hsieh on Twitter, Phone Calls and the Pursuit of Happiness
16.03.2009
A Fast Company article.
Excerpt:
It’s not about shoes, it’s about customer service. At least that was the gist of Zappos founder Tony Hsieh opening keynote at SXSW this year. Although the hoodie-wearing entrepreneur—#20 on the 2009 Fast Company 50—does sell about a billion dollars worth of shoes and accessories a year, what’s more important is their platinum customer loyalty record. Could they be an airline someday, maybe a bank? They’re not ruling it out, he says. Hmmm, Zappos Air? We like the sound of that.
LINK: http://www.fastcompany.com/blog/alissa-walker/member-blog/tony-hsiehs-zapposcom
